Support
Support
Here is how to contact us and what to include when reporting an issue.
Contact
For questions or issue reports, please contact us at the email address below.
What to include in a bug report
- The screen where the issue occurred
- The steps that caused the issue
- Your iPhone model
- Your iOS version
- Your app version
- A screenshot, if possible
Frequently Asked Questions
What can be transferred when I save data to iCloud?
Supported data such as tickets, owned items, grove layout, focus logs, focus labels, selected companion, and basic settings can be carried over to devices using the same Apple ID.
What happens if I do not use iCloud storage?
Your data is stored only on this device. If you delete the app or change devices, focus logs, items, and other local data may not be transferred.
Can I restore purchases?
Subscriptions and one-time purchases made through the App Store can be checked through the restore option in the app. Purchases, renewals, cancellations, and refunds follow Apple procedures.
What should I do if notifications do not arrive?
Please confirm that notifications are allowed in iOS Settings, and check whether Focus mode or silent settings are affecting notifications. If the issue continues, contact us with your device model, iOS version, and app version.